Frequently Answered Questions

Using TakeawayLanzarote Group

Questions about my order

Anything else

 

Using TakeawayLanzarote Group

How does TakeawayLanzarote Group work?

It's really quite straightforward - choose your area, simply click on View Restaurants, and we'll show you all the great restaurants that deliver to you. Choose the restaurant that tickles your fancy, put together your order, enter your address and payment details, and that's it - we'll get your food to you as soon as possible!

What kind of restaurants are listed on TakeawayLanzarote Group?

We personally curate a high-quality and diverse selection of restaurants in your area. This can range from a top neighbourhood Italian trattoria to well-regarded national burger chain. The only thing you will not find on TakeawayLanzarote is low-quality takeaway restaurants.

What times can I order for?

We deliver food every day from 9:00am to 04:00 am. Keep in mind that, each restaurant choose own delivery schedule . Drinks delivery are available 24 hours days per week ./ 7

How is the food delivered to me?

Once you place an order, one of our TakeawayLanzarote Group'drivers will head to the restaurant to pick up your meal, then deliver your order to you!

Does TakeawayLanzarote Group accept cash?

Well ,....we don’t party like it’s 1960, but we do accept cash for registered customers.

In all seriousness - we prefer card payments or Paypal because it lets us provide you with the best possible experience. It creates a safer working environment for our TakeawayLanzarote Group' team, too. Feel free to tip your driver in cash, however.

Do I have to tip?

Whether you tip or not is completely up to you, but of course is always appreciated and encouraged. You can tip via your card when placing your order, or tip in cash when the driver delivers your food. Our TakeawayLanzarote Group's drivers receive 100% of all tips - we don’t keep any of it!

Is there a minimum order value?

The minimum order value varies depending on the restaurant you order from. It's typically 15.00€.

Is there a delivery charge?

We currently charge a 3.50€ fee for each restaurant .

Do you charge the same prices as the restaurant does in the restaurant?

We encourage our restaurants to always use the same pricing for delivery as they do for their in-house menu, although there may be exceptions. If you have any questions about menu pricing, please contact the restaurant directly.

Can I place orders in advance?

Yes, of course! You can schedule orders for up to one day in advance and choose any delivery time from midday onwards that suits you best.

Can I collect my order?

Unfortunately we don’t currently offer collection, however this is something we would like to offer in the future.

How is the food packaged?

Packaging always depends on the type of food and restaurant you are ordering from. Our restaurants take great care to use packaging that maintains the food temperature for as long as possible.

If you have suggestions regarding the packaging/appearance of the food, please contact us on support@takeawaylanzarote.com and we will relay your thoughts to the restaurant. You can also contact the restaurant directly if you wish.

 

Questions about my order

What if something is wrong with my order?

We have a dedicated customer service team that looks after your entire TakewayLanzarote experience from the moment you place an order on our website through to it arriving at your doorstep. However, we do understand that sometimes things might go wrong. In the rare case that this happens, you can always contact us at support@takeawaylanzarote.com or on +34 691 555 161 and we will look into this for you.

What if I forgot to add something to my order?

Contact our customer service team at support@takeawaylanzarote.com or on +34 691 555 161 and we’ll do our best to make sure you get all the items you want added to your order.

What if my order is missing a straw?

We'll send you one!

What if my order is late?

Our TakeawayLanzarote Group' drivers are always hopping along as quickly as they can, but sometimes things outside of our control can cause a delay. Where we can, we will always try and proactively call you if we feel that your order might not arrive within the estimated time of delivery, and our team will be working to get your order to you as quickly as possible.

What if I am not around when the delivery driver arrives?

If you think you won’t be at the delivery address in time to receive your order, please let us know by emailing support@takeawaylanzarote.com or calling +34 691 555 161 .

Our driver will always try to call you if there is an issue once they reach your delivery address. If they are unable to get hold of you, our customer service team will try and reach you via phone and/or email. Please check your emails during the delivery time for any updates.

If we cannot contact you and are unable to deliver the order, our delivery driver will wait for up to 10 minutes before leaving the area to complete the next order. In this event we are afraid that you will still be charged for your order. To prevent this from happening, it’s always a good idea to double-check your contact and address details.

 

Anything else?

What if I have allergies?

If you have specific allergies and are concerned about any items on the menu, please contact the restaurant directly.

Why aren't you delivering to my area yet?

We are rapidly expanding throughout Lanzarote and will hopefully be working with restaurants near you soon!

Does TakeawayLanzarote Group offer corporate accounts?

We have a dedicated team who will be more than happy to assist you with your office catering and events needs. Get in touch with us at support@takeawaylanzarote.com.

  Order high-quality takeaway online from top restaurants in Lanzarote, fast delivery straight to your home or office .Get amazing food from an incredible selection of local restaurants .

Pizzas | Kebab | Indian Food | Chinese Food | Italian Pasta | Spanish and Canarian Food | Greek Food | Portuguese Food | French Food.

Restaurants and Takeaways Lanzarote : Playa Blanca | Puerto del Carmen | Yaiza | Puerto Calero | Costa Teguise | Arrecife | Playa Honda | San Bartolome | Haria | Macher | Femes .

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