This page (together with our Cookies Policy) sets out the terms and conditions ("Website Terms") on which we, TaxiLanzarote ("we" or "TAXILANZAROTE"), provide our IT services through our website and any TAXILANZAROTE mobile application through which you access our website or services (together, "Website"). Please read these Website Terms carefully before using our web & app services through, the Website, as your use of our IT services offered on the Website/Apps is subject to these Website Terms. By USING OUR SERVICES via the Website or the App (whether now or in the future), you agree to be bound by these Website Terms. Use of the Website/App is also subject to these Website Terms.
We reserve the right to change these Website/App Terms from time to time by changing them on this page. We advise you to print a copy of these Website & App Terms for future reference. These Website & AppTerms are only in the English language. (Automated Translation of Terms & Conditions is available in Spanish here .)
For the avoidance of doubt, please note that references to "Website" or App in these Website Terms include any current or future version of our website and any TAXILANZAROTE mobile application through which you access our website or services, in each case whether accessed through any current or future platform or device (including without limitation any mobile website, mobile application, affiliate website or related website for accessing our website or services that may be developed from time to time).
By accessing any part of the Website or App , you indicate that you accept these Website & App Terms. If you do not accept these Website & App Terms, you should leave the Website immediately or uninstall the App , and you will not be able to use any services through the Website or App.
1.1. Service details: TAXILANZAROTE is a Marketing Tool for City Councils & Taxi Associations, brought on the Market with the merely intention to improve the economical situation of Taxi Associations in the island, providing a better visibility online and an improvement of automated communicaton between customers and local taxi services.
1.2. Service for Customers : We provide a way for you to communicate your transport requirement ("Taxi Requirement") for taxi services ("Taxi") to City Councils Taxi & Taxi Associations ("Taxi Services Providers") displayed on the Website (the "Service"). TaxiLanzarote is an App where the taxi service is provided by independent Taxi Services Providers , responsible for the pertinent licences .
1.3 The purpose of our App is to provide a simple and convenient way to you, linking you to the Taxi Driver and allowing you to request a taxi easily and effortesly without the need of knowing your location. TAXILANZAROTE markets Taxi Services on behalf of our Taxi Services Providers.
1.4 Service AVAILABILITY: TaxiLanzarote offers an ordering taxi service from our City Councils Taxi & Taxi Associations throughout Lanzarote and anywhere else in Canary Islands. Each Taxi Association has a prescribed area. Each Council House or Taxi Service Provider is responsible for the service provided, any driver is responsible for the licences required to provide the service . Operating hours will vary depending on local trading conditions and the availability of Taxi Services Providers.
1.5 Taxi Requests: When you place a taxi request through our App Service : The contract for the supply of any transport service you requested through us will be between you and the Taxi Service Provider and we do not assume any responsability about the service provided. Please ensure that you have given a correct phone number and an email address as this is how the driver will communicate with you about your Request . TaxiLanzarote seeks to provide a quality service and will be the first contact in event in there is a problem with your Taxi Request either in regards to service quality . We do monitor our Taxi Services Providers very closely and it is of utmost importance to us that they comply with our standards and help us to maintain our reputation. Please let us know if you have any comments relating to our Taxi Services Providers or in respect of the Services by emailing or calling us.
1.6 Taxi Services : All Taxi Services are subject to availability.
2.1. Website access: You may access some areas of the Website or App without making a request or registering your details with us. Most areas of the Website are open to everyone.
2.2. Acceptance of terms: By accessing any part of the Website or App , you indicate that you accept these Website & App Terms. If you do not accept these Website & App Terms, you should leave the Website immediately or uninstall the App, and you will not be able to order any Products through the Website or App.
2.3. Revision of terms: We may revise these Website Terms & App at any time. You should check the Website or App regularly to review the current Website/App Terms, because they are binding on you. You will be subject to the policies and terms and conditions in force at the time that you place a Transfer Request through us.
2.4. Responsibility: You are responsible for making all arrangements necessary for you to have access to the Website & App. You are also responsible for ensuring that all persons who access the Website/App through your Internet connection are aware of these Website/App Terms and that they comply with them.
3.1. Capacity and age: By placing a Taxi Request through the Website/App, you warrant that:
3.1.1. You are legally capable of entering into binding contracts; and
3.1.2. You are at least 18 years old.
4.1.For Customers: Please check the Videos Section .
4.2. For Drivers:Please check the Videos Section
4.3. Payment Info : We are not taking any payments and the payment procedure is entirely between Customer & Driver .
4.4. Processing your Requests and Rejections: We encourage all our Taxi Services Providers to accept all Requests and to communicate any rejection promptly .However, Taxi Services Providers have the discretion to reject Requests at any time because they are too busy, due to weather conditions or for any other reason.
5.1.Prices / costs: Prices will be quoted by Drivers.
5.2. Incorrect pricing: This Website & App contains a Testing Section and it is possible that some of the Quotes may include incorrect prices. If the correct price for an Request is higher than the price stated on the Website & App, we will normally contact you before the relevant Request is dispatched. In such an event, neither we nor the relevant Taxi Services Providers is under any obligation to ensure that the Request is provided to you at the incorrect lower price or to compensate you in respect of incorrect pricing.
5.3. Payment methods: Payment for Requests must be made dirrectly to the Taxi Services Providers.
6.1. General: Customer care is extremely important to us. Subject to paragraphs 6.5 and 11, our Customer Care team will therefore try to assist you where possible if you have any problems with your Request. You can contact our Customer Care team by clicking or selecting the "Need help?", "Help" or similar button or by calling the telephone number shown on the Website or App.
6.2. Questions about your Requests: If your Request is taking longer than expected or you have any other problems with your Request, you can contact our Customer Care Team as described above and one of our Customer Care Advisers will attempt to contact the Taxi Provider in order to follow up on your query.
6.4. Complaints or feedback: In the event that you are dissatisfied with the quality of any Products or the service provided by a Taxi Service Provider, please consider providing feedback in the form of ratings, comments and reviews on the Website or App (together, "Reviews") to reflect your experience. The Reviews are an important part of our quality control process.
6.5. Compensation: If you are dissatisfied with the quality of any Products or the service provided by a Taxi Service Provider and wish to seek a refund, a proportionate price reduction or any other compensation, you should contact the Taxi Provider directly to lodge your complaint and, where appropriate, follow the Taxi Provider 's own complaint procedures. If you are unable to contact the Taxi Service Provider, or the Taxi Service Provider refuses to deal with your complaint, you can contact our Customer Care Team as described above within 48 hours of placing your Request or Booking and one of our Customer Care Advisers will attempt to contact the Taxi Service Provider in order to request compensation on your behalf. Please note that we have no control over Taxi Service Provider and the quality of the service that they provide, and we are not able to provide, and have no responsibility or liability for providing, any compensation to you on behalf of any Taxi Service Provider.
7.1. Terms of permitted use: You are permitted to use the Website & App and print and download extracts from the Website for your own personal non-commercial use on the following basis:
7.1.1. You must not misuse the Website (including by hacking or "scraping").
7.1.2. Unless otherwise stated, the copyright and other intellectual property rights in the Website & App and in material published on it (including without limitation photographs and graphical images) are owned by us or our licensors. These works are protected by copyright laws and treaties around the world and all rights are reserved. For the purposes of these Website/App Terms, any use of extracts from the Website/App other than in accordance with paragraph 7.1 is prohibited.
7.1.3. You must not modify the digital or paper copies of any materials that you print off in accordance with paragraph 7.1 and you must not use any pictures, photographs or any other graphics, video or audio sequences separately from any accompanying text.
7.1.4. You must ensure that our status as the author of the material on the Website is always acknowledged.
7.1.5. You are not allowed to use any of the materials on the Website/App or the Website itself for commercial purposes without obtaining a licence from us to do so.
7.2. Limitation on use: Except as stated in paragraph 7.1, the Website may not be used, and no part of the Website/App may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service, without our prior written permission.
7.3. Reservation of rights: Any rights not expressly granted in these Website/App Terms are reserved.
7.4 INTELLECTUAL PROPERTY RIGHTS : We are the owner of or the licensee of all intellectual property rights in our Site/App and our Service, and in the material published on it (excluding your Contributions). Those works are protected by copyright laws and treaties around the world. All such rights are reserved. You may not copy, reproduce, republish, download, post, broadcast, transmit, make available to the public, or otherwise use any content on our site in any way except for your own personal, non-commercial use.
8.1. Website & App availability: While we try to ensure the Website/App is normally available twenty four (24) hours a day, we do not undertake any obligation to do so, and we will not be liable to you if the Website/App is unavailable at any time or for any period.
8.2. Suspension of access: Access to the Website & App may be suspended temporarily at any time and without notice.
8.3. Information security: The transmission of information via the internet is not completely secure. Although we take the steps required by law to protect your information, we cannot guarantee the security of your data transmitted to the Website/App; any transmission is at your own risk.
9.1.2. You represent and warrant that that any Visitor Material you post, upload or transmit does not and will not breach any of the restrictions in paragraphs 9.2 to 9.3 below.
9.2. Visitor Material Policy: You are prohibited from posting, uploading or transmitting to or from the Website/App any Visitor Material (including any Reviews) that:
9.2.1. breaches any applicable local, national or international law;
9.2.2. is unlawful or fraudulent;
9.2.3. amounts to unauthorised advertising; or
9.2.4. contains viruses or any other harmful programs.
9.3. Visitor Reviews Policy: In particular (but without limitation), any Reviews that you submit through the Website/App must not:
9.3.1. contain any defamatory, obscene or offensive material;
9.3.2. promote violence or discrimination;
9.3.3. infringe the intellectual property rights of another person;
9.3.4. breach any legal duty owed to a third party (such as a duty of confidence);
9.3.5. promote illegal activity or invade another's privacy;
9.3.6. give the impression that they originate from us; or
9.3.7. be used to impersonate another person or to misrepresent your affiliation with another person.
9.4. Removal of Reviews: The prohibited acts listed in paragraphs 9.2 and 9.3 above are non-exhaustive. We reserve the right (but do not undertake, except as required by law, any obligation) and have the sole discretion to remove or edit at any time any Reviews or other Visitor Material posted, uploaded or transmitted to the Website that we determine breaches a prohibition in paragraphs 9.2 or 9.3 above, is otherwise objectionable or may expose us or any third parties to any harm or liability of any type, or for any other reason.
9.5. Use of Reviews: The Reviews and other Visitor Material contained on the Website are for information purposes only and do not constitute advice from us. Reviews and Visitor Material reflect the opinions of customers who have ordered through the Website or other third parties, and any statements, advice or opinions provided by such persons are theirs only. Accordingly, to the fullest extent permitted by law, we assume no responsibility or liability to any person for any Reviews or other Visitor Material, including without limitation any mistakes, defamation, obscenity, omissions or falsehoods that you may encounter in any such materials.
9.6. Liability: You agree to indemnify us against any losses, damages and claims (and all related costs) incurred by or made against us by a Restaurant or any other third party arising out of or in connection with any Reviews or other Visitor Material that you provide in breach of any of the representations and warranties, agreements or restrictions set forth in this paragraph 9.
9.7. Disclosure to authorities and courts: You acknowledge that we will fully co-operate with any competent authority requesting or directing us to disclose the identity or location of anyone posting any Reviews or other Visitor Material in breach of paragraph 9.2 or 9.3 or any other applicable restriction and you release us to the fullest extent permitted by law from all liability in relation to such disclosure.
9.8 UPLOADING MATERIAL TO OUR SITE AND OUR SERVICE : Any material you upload to our Service or data that we collect as set out above (section 11) will be considered non-confidential and non-proprietary, and you acknowledge and agree that we have the right to use, copy, distribute, sell and disclose to third parties any such material or data for any purpose related to our business. To the extent that such material is protected by intellectual property rights, you grant us a perpetual, worldwide, royalty-free licence to use, copy, modify, distribute, sell and disclose to third parties any such material or data for any purpose related to our business.
10.1. Third party websites: Links to third party websites on the Website are provided solely for your convenience. If you use these links, you leave the Website. We have not reviewed and do not control any of these third party websites (and are not responsible for these websites or their content or availability). We do not endorse or make any representation about these websites, their content, or the results from using such websites or content. If you decide to access any of the third party websites linked to the Website, you do so entirely at your own risk.
10.2. Linking permission: You may link to the Website's homepage (www.takeawaylanzarote.com/taxilanzarote/) or to the App, provided that:
10.2.1. you do so in a fair and legal way which does not damage or take advantage of our reputation;
10.2.2. you do not establish a link from a website that is not owned by you or in a way that suggests a form of association with or endorsement by us where none exists;
10.2.3. any website from which you link must comply with the content standards set out in these Website/App Terms (in particular paragraph 9 (Visitor Materials and Reviews));
10.2.4. we have the right to withdraw linking permission at any time and for any reason.
11.1. Website/App information: While we try to ensure that information on the Website/App is correct, we do not promise it is accurate or complete. We may make changes to the material on the Website/App, or to the Service, Products and prices described on it, at any time without notice. The material on the Website/App may be out of date, and we make no commitment to update that material.
11.2. Taxi Service Provider actions and omissions: The legal contract for the supply and purchase of Services is between you and the Taxi Services Providers that you place your Request with. We have no control over the actions or omissions of any Taxi Services Providers. Without limiting the generality of the foregoing, you acknowledge and accept the following by using the Website/App :
11.3.1. We do not give any undertaking that the Services ordered from any Taxi Services Providers through the Website/App will be of satisfactory quality or suitable for your purpose and we disclaim any such warranties.
11.3.2. Estimated times are provided by the Taxi Services Providers and are only estimates. Neither we nor the Taxi Services Providers guarantee that Services will be available within the estimated times.
11.3.3. We encourage all our Taxi Services Providers to accept all Requests and to communicate any rejection promptly, and we will notify you (generally by email) as soon as reasonably practicable if a Service Provider rejects your Request. However, we do not guarantee that Taxi Services Providers will accept all Requests, and Taxi Services Providers have the discretion to reject Requests or Bookings at any time because they are too busy, due to weather conditions or for any other reason.
11.3.4. The foregoing disclaimers do not affect your statutory rights against any Taxi Services Providers.
11.4. Exclusion of terms: We provide you with access to the Website and App Service on the basis that, to the maximum extent permitted by law, we exclude all representations, warranties, conditions, undertakings and other terms in relation to the Website/App and Service (including any representations, warranties, conditions, undertakings and other terms which might otherwise apply to the Website/App or Service, or be otherwise implied or incorporated into these Website/App Terms, by statute, common law or otherwise ).
12.1. General: Nothing in these Website/App Terms excludes or limits our liability for death or personal injury arising from our negligence, our liability for fraudulent misrepresentation, or any other liability which cannot be excluded or limited under applicable law. Nothing in these Website Terms affects your statutory rights.
12.2. Exclusion of liability: Subject to clause 12.1, we will under no circumstances whatever be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if forseeable, arising under or in connection with the Service or the Website/App (including the use, inability to use or the results of use of the Service or the Website/App) for:
12.2.1. any loss of profits, sales, business, or revenue;
12.2.2. loss or corruption of data, information or software;
12.2.3. loss of business opportunity;
12.2.4. loss of anticipated savings;
12.2.5. loss of goodwill; or
12.2.6. any indirect or consequential loss.
12.3. Limitation of liability: Subject to clauses 11, 12.1 and 12.2, our total liability to you in respect of all other losses arising under or in connection with the Service or the Website/App, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed twice the value of your Request or 10€, whichever is lower.
12.4. Additional costs: You assume full and sole responsibility for any additional or associated costs that you may incur in connection with or as a result of your use of the Website/App, including without limitation costs relating to the servicing, repair or adaptation of any equipment, software or data that you may own, lease, license or otherwise use.
13.1. Grounds for termination: We may terminate or suspend (at our absolute discretion) your right to use the Website/App and the Service immediately by notifying you in writing (including by email) if we believe in our sole discretion that:
13.1.1. you have used the Website in breach of paragraph 7.1 (License);
13.1.2. you have posted Reviews or other Visitor Material in breach of paragraphs 9.2 or 9.3 (Visitor Material and Reviews);
13.1.3. you have breached paragraph 10.2 (Links to and from other websites/app); or
13.1.4. you have breached any other material terms of these Website/App Terms.
13.2. Obligations upon termination: Upon termination or suspension you must immediately destroy any downloaded or printed extracts from the Website/App.
14.1. Applicable laws require that some of the information or communications we send to you should be in writing. When using the Website/App or ordering Products via the Website, you accept that communication with us will be mainly electronic. We will contact you by email or provide you with information by posting notices on the Website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
15.1. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these Website/App Terms that is caused by events outside our reasonable control ("Force Majeure Event").
15.2. A Force Majeure Event includes any act, event, non-occurrence, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:
15.2.1. strikes, lock-outs or other industrial action;
15.2.2. civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;
15.2.3. fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;
15.2.4. impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;
15.2.5. impossibility of the use of public or private telecommunications networks; and
15.2.6. the acts, decrees, legislation, regulations or restrictions of any government.
15.3. Our performance under these Website/App Terms is deemed to be suspended for the period that any Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring any Force Majeure Event to a close or to find a solution by which our obligations under these Website/App Terms may be performed despite the Force Majeure Event.
16.3. Severability: If any of these Website Terms are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.
16.4. Entire agreement: These Website/App Terms and any document expressly referred to in them constitute the whole agreement between you and us and supersede all previous discussions, correspondence, negotiations, previous arrangement, understanding or agreement between us relating to the subject matter of any contract.
16.5. No waiver: Any failure or delay by you or us in enforcing (in whole or in part) any provision of these Website/App Terms will not be interpreted as a waiver of your or our rights or remedies.
16.6. Assignment: You may not transfer any of your rights or obligations under these Website/App Terms without our prior written consent. We may transfer any of our rights or obligations under these Website Terms without your prior written consent to any of our affiliates or any business that we enter into a joint venture with, purchase or are sold to.
16.7. Headings: The headings in these Website/App Terms are included for convenience only and shall not affect their interpretation.
17.1. These Website Terms shall be governed by and construed in accordance with Canary Island law. Disputes or claims arising in connection with these Website/App Terms (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the Canary Island courts.
1.1. When you visit the Website or use the App/Service to make a Request from a Taxi Provider through the Website/App, you may be asked to provide information about yourself including your name, contact details (such as telephone and mobile numbers and e-mail address) and payment information (such as credit or debit card information). We may also collect information about your usage of the Website/App and Service and information about you from the materials (such as messages and reviews) you post to the Website and the e-mails or letters you send to us.
2.2. We may use your information to contact you for your views on the Service and to notify you occasionally about important changes or developments to the Website/App or the Service.
2.3. Where you have indicated accordingly, you agree that we may use your information to let you know about our other products and services that may be of interest to you including services that may be the subject of direct marketing and we may contact you to do so by post, telephone, mobile messaging (e.g. SMS, MMS etc.) as well as by e-mail.
2.4. Where you have indicated accordingly, you agree that we may also share information with third parties (including those in the food, drink, leisure, marketing and advertising sectors) to use your information in order to let you know about goods and services which may be of interest to you (by post, telephone, mobile messaging (e.g. SMS, MMS etc.) and/or e-mail) and to help us analyse the information we collect so that we can administer, support, improve and develop our business and services to you.
2.5. If you do not want us to use your data in this way or change your mind about being contacted in the future, please let us know by using the contact details set out in paragraph 7 below and/or amending your profile accordingly.
2.6. Please note that by submitting Reviews regarding the Website/App, Service and/or Taxi SERVICES Providers, you consent to us to use such Reviews on the Website and in any marketing or advertising materials. We will only identify you for this purpose by your first name and the city in which you reside (and any other information that you may from time to time consent to us disclosing).
3.1. The information you provide to us will be transferred to and stored on our servers which may be in or outside the European Economic Area, and may be accessed by or given to our staff working outside the Canary Island and third parties including companies within the TAXILANZAROTE & TAKEAWAYLANZAROTE group of companies (which means our subsidiaries and affiliates, our ultimate holding company and its subsidiaries and affiliates) who act for us for the purposes set out in this policy or for other purposes notified to you from time to time in this policy. Countries outside the European Economic Area do not always have strong data protection laws. However, we will always take steps to ensure that your information is treated in accordance with this policy.
3.3. If you have consented we may allow carefully selected third parties, including marketing and advertising companies, our affiliates and associates, to contact you occasionally about services that may be of interest to you. They may contact you by post, telephone, mobile messaging (e.g. SMS, MMS, etc.) as well as by e-mail. If you change your mind about being contacted by these companies in the future, please let us know by using the contact details set out in paragraph 7 below and/or by amending your profile accordingly.
3.4. If our business enters into a joint venture with, purchases or is sold to or merged with another business entity, your information may be disclosed or transferred to the target company, our new business partners or owners or their advisors.
3.5. We may use the information that you provide to us if we are under a duty to disclose or share your information in order to comply with (and/or where we believe we are under a duty to comply with) any legal obligation; or in order to enforce the Website/App Terms and any other agreement; or to protect our rights or the rights of Taxi Services Providers or other third parties. This includes exchanging information with other companies and other organisations for the purposes of fraud protection and prevention.
4.1. We take steps to protect your information from unauthorised access and against unlawful processing, accidental loss, destruction and damage. We will keep your information for a reasonable period or as long as the law requires.
4.2. Where you have chosen a password which allows you to access certain parts of the Website/App, you are responsible for keeping this password confidential. We advise you not to share your password with anyone. Unless we negligently disclose your password to a third party, we will not be liable for any unauthorised transactions entered into using your name and password.
4.3. The transmission of information via the internet is not completely secure. Although we will take steps to protect your information, we cannot guarantee the security of your data transmitted to the Website/App; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
5.1. You have the right to see the information we hold about you ("Access Request") and to ask us to make any changes to ensure that it is accurate and up to date. If you wish to do this, please contact us using the contact details set out in paragraph 7 below. In the event that you make an Access Request, we reserve the right to charge a fee of ten euros (10.00€) to meet our costs in providing you with details of the information we hold about you.
7.1. All comments, queries and requests relating to our use of your information are welcomed and should be addressed to TaxiLanzarote at Playa Blanca, Lanzarote, Avenida Papagayo, no 29, Canarias., by email firstname.lastname@example.org or by telephone to 0034 678352495.