Questions about my order

What if something is wrong with my order?

We have a dedicated customer service team that looks after your entire TakewayLanzarote experience from the moment you place an order on our website through to it arriving at your doorstep. However, we do understand that sometimes things might go wrong. In the rare case that this happens, you can always contact us at Esta dirección de correo electrónico está siendo protegida contra los robots de spam. Necesita tener JavaScript habilitado para poder verlo. or on +34 678 352495 and we will look into this for you.

What if I forgot to add something to my order?

Contact our customer service team at Esta dirección de correo electrónico está siendo protegida contra los robots de spam. Necesita tener JavaScript habilitado para poder verlo. or on +34 678 352495 and we’ll do our best to make sure you get all the items you want added to your order.

What if my order is missing a straw?

We'll send you one!

What if my order is late?

Our Takeaway Lanzarote' drivers are always hopping along as quickly as they can, but sometimes things outside of our control can cause a delay. Where we can, we will always try and proactively call you if we feel that your order might not arrive within the estimated time of delivery, and our team will be working to get your order to you as quickly as possible.

What if I am not around when the delivery driver arrives?

If you think you won’t be at the delivery address in time to receive your order, please let us know by emailing Esta dirección de correo electrónico está siendo protegida contra los robots de spam. Necesita tener JavaScript habilitado para poder verlo. or calling +34 678 352495.

Our driver will always try to call you if there is an issue once they reach your delivery address. If they are unable to get hold of you, our customer service team will try and reach you via phone and/or email. Please check your emails during the delivery time for any updates.

If we cannot contact you and are unable to deliver the order, our delivery driver will wait for up to 10 minutes before leaving the area to complete the next order. In this event we are afraid that you will still be charged for your order. To prevent this from happening, it’s always a good idea to double-check your contact and address details.